ESSENTIAL JOB FUNCTIONS:

• Answer incoming calls, answering and transferring phone calls as required.
• Schedule new and follow-up appointments.
• Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record.
• Collect co-pay and/or payment at time of service as required.
• Establish agreed upon payment plans that meet policy requirements.
• Maintain knowledge or experience in billing and insurance principles.
• Prepare for patient visit, checking vitals, patient histories, rooming & discharging patients as necessary.
• Assist Billing staff as requested with patient files.
• Performs other duties as assigned.

EDUCATION:

• High School Diploma or Equivalent required.

REQUIRED SKILLS:

• Basic computer and data entry skills required.
• Ability to handle cash and to count money at high volumes including mathematical computations.
• Effective oral and written communication skills.
• Able to exhibit a high level of confidentiality.
• Excellent organizational skills.
• Proactive and independent with the ability to take initiative.

PREFERRED SKILLS:

• Knowledge of basic medical terminology and insurance billing preferred.
• Previous experience working in a hospital, clinic or physician’s office preferred.
• Knowledge of Patient Centered Medical Home & Meaningful Use.

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