ESSENTIAL JOB FUNCTIONS: 

1. Provides day-to-day leadership that mirrors the adopted mission and core values of Good Neighbor Community Health Center. 
2. Motivates and leads a high-performance mid-level management team.
3. Ensures the adequacy of a staffing structure that optimizes program efficiency and maintains quality assurance and customer service.
4. Provides clinical oversight of the delivery of care through direct/indirect supervision of assigned personnel as per organizational chart.
5. Monitors systems of accountability to include productivity benchmarks, performance measures and controls for clinical quality assurance.
6. Communicates appropriate matters to staff. 
7. Manages the resolution of practice-related incidents of patients, providers, and staff.
8. Participates in quality assurance and quality improvement activities to assure continuous care quality improvement and risk reduction.
9. Participates in the review, development, and implementation of policies, procedures, protocols, and standing orders.
10. Develops and implements a system for planning, reviewing, analyzing, and evaluating operations and programs.
11. Participates in organizational planning, budgeting, and program development.
12. Provides general oversight of grant projects as assigned including activity implementation, budget compliance, and reporting assurance.
13. Spearheads organizational accreditation and the patient-centered medical home recognition efforts.
14. Manages compliance with state and federal regulations for Federally Qualified Health Centers.
15. Maintains cooperative relationships with funding agencies at the federal, regional, state, and local levels.
16. Responds appropriately to inquiries for assistance and information from patients, the community, and government.
17. Serves as the organizational charge in the absence of the Chief Executive Officer.
18. Assists with oversite of key agency oversight responsibilities as directed by the CEO to include but not be limited to: assuring the work of Clinic managers; Health Information Manager; Call Center Manager; IT Manager: Outreach and Enrollment Supervisor.
19. Other duties as assigned. 

Chief Operations Officer Duties 1 through 18 are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions. 

EDUCATION: Bachelor’s degree in human services, health care administration, business management or related field required. Master’s degree preferred. 

EXPERIENCE: Three years of prior management experience in a health, human services or service industry field required; five or more years desired. Documented direct supervision of a number of staff, and more than one staff classification required; and experience in directing managers who manage others preferred. 

LICENSURE/CERTIFICATION: Must have a valid Nebraska driver’s license and provide proof of personal driver’s insurance and the ability to utilize own transportation for work purposes. 

REQUIRED SKILLS:

1. Ability to efficiently carry out Good Neighbor Community Health Center’s mission statement and comply with its policies and procedures. 
2. Ability to establish and maintain effective working relationships with patients, co-workers, and the public and to be able to demonstrate cultural awareness and sensitivity.
3. Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA regulations.
4. Ability to comply with all occupational safety and health standards and all rules, regulations, and orders issues under the Occupational Safety and Health Act (OSHA).
5. Ability to utilize critical thinking and problem-solving skills to address clinic’s needs.
6. Ability to interpret oral and written instructions and do appropriate follow-up. • Ability to work independently and as a team member.
7. Must have exceptional time management and organizational skills.
8. Ability to constructively participate in quality improvement efforts.
9. Ability to actively participate in marketing and outreach activities when requested and emergency response events when required.
10. Bilingual (English/Spanish) verbal and written skills are highly desired.
11. Ability to lead and motivate staff.
12. Knowledge and understanding of program requirements to maintain FQHC and PCMH status.
13. Ability to proactively communicate with administrative and supervisory staff to assure progress toward desired outcomes.
14. Ability to analyze and modify processes to improve productivity.
15. Ability to effectively present information in small group situations to patients, clinic staff, and the general public.
16. Ability to navigate EHR.

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